Tel: 1-800-637-0197-orders only email : orders@ameliascakes.com When we bill you by email we process your order upon payment receipt DELIVERY TERMS. WE DELIVER BY COURIER SERVICE, WE ARE NOT RESPONSIBLE FOR ANY DAMAGE OR LOSS OF ITEMS ORDERED SHOULD DELIVERY BE MADE TO 3RD PARTIES OTHER THAN THE INTENDED RECIPIENT OF THE ORDER.PLEASE ENSURE PROMPT RECEIPT OF YOUR ORDER WHEN THE COURIER ARRIVES,WAITING TIMES OF MORE THAN 15MINUTES WILL INCUR A SURCHARGE .REROUTING OF A DELIVERY IN ROUTE WILL ALSO INCUR A SURCHARGE. IN SUMMER MONTHS ALL CAKES WILL BE FONDANT BASED NOTE FOR DELIVERIES.NOTE WEEKEND DELIVERIES MAY TAKE LONGER AND ARE DONE WITHIN 2-4HOURS.SATURDAY DELIVERIES START AT 10AM.NOTE FOR ALL DELIVERIES, UNAVOIDABLE DELAYS MAY OCCUR IN DELIVERY WITHIN WHICH WE RESERVE THE RIGHT TO DELIVER YOUR ORDER WITHIN 2HOURS OF YOUR SCHEDULED TIME.
If you are throwing a party early Saturday or Sunday morning, we urge you to order for delivery Friday night or Saturday . ie schedule delivery the day before your party if your party starts in the morning. PAYMENT TERMS. PAYMENT MUST BE RENDERED AT TIME OF ORDER. A NON-REFUNDABLE DEPOSIT OF 35% MUST BE MADE ON ALL ORDERS INCLUDING CUSTOMCAKES AND WEDDING CAKES. NO REFUNDS OR EXCHANGES. ALL PAYMENTS THROUGH PAYPAL MUST BE VERIFIED, WE RESERVE THE RIGHT TO REFUND ANY PAYMENT AND CANCEL YOUR ORDER SHOULD WE SUSPECT UNAUTHORIZED USAGE OF THE CREDIT CARD USED TO PREVENT FRAUDULENT CHARGES. Additional notes for Custom Cakes We strive to decorate the exact cake design you want. We do reserve the right to use creative license where we feel necessary in order to maintain the quality of our product and designs. If no picture or sketch is provided for a reference,we reserve the right to use creative license to represent the design. We will always make a “best effort” to contact you for design clarification or acceptance when a design change is needed. Once a cake has been delivered and cut up by you or a designated party it is considered "accepted". Refunds requested due to decorating style, color shade choice or general decoration design will not be honored. Cancellations:If you cancel your order, your balance payment is refundable provided Amelia's Cakes is notified at least ten (10) business days prior to the event. There is no payment refund on orders canceled within ten(10) business days of the event .This applies to all custom orders,wedding cakes.
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